Got a question? We've probably heard it before. Here's everything you need to know, and if something's still missing, just ask.

ORDERS & DELIVERY

Will I get a confirmation and tracking information? Yes. You'll receive an order confirmation right after purchase, followed by tracking details once your order ships.

Do you ship internationally? Yes, we ship to most countries.

How much is shipping? Available shipping methods and costs are shown at checkout before you complete your purchase. They may vary depending on your destination and the items in your order.

When will my order arrive? Delivery timing depends on the product and destination. Where a product has a specific production, pre-order, or delivery window, we'll show it clearly on the product page. Once your order ships, you'll receive tracking details so you can follow its progress.

I ordered more than one item. Will they arrive together? Not always. Made-to-order items, pre-orders, and limited collectibles may have different production timelines, so items in the same order may ship separately, each as soon as it's ready. We'll send tracking information for each package individually.

My tracking says delivered, but I haven't received it. What should I do? First, check that the shipping address on your order is correct. Then check with neighbours or anyone who may have accepted the package on your behalf, and look around the delivery point in case it was left somewhere less obvious. Still no luck? Email us at support@carlossainz.es with the subject line "Missing Delivery", and we'll look into it with the courier as soon as we can.

My order arrived damaged. What should I do? Email us at support@carlossainz.es with the subject line "Damaged Item", including clear photos of the item and its packaging. We'll review the issue and help arrange the appropriate solution.

I received the wrong item, or something is missing from my order. What should I do? Email us at support@carlossainz.es with the subject line "Order Issue", include your order number and, where relevant, clear photos of what you received. We'll look into it and help sort it out.

I entered the wrong shipping address. Can I fix it? Contact us as soon as possible at support@carlossainz.es with the subject line "Wrong Shipping Address". If your order hasn't been processed or shipped yet, we'll do our best to update it, but changes can't be guaranteed once fulfilment has begun.

Can I change or cancel my order? Contact us as soon as possible at support@carlossainz.es with the subject line "Order Change or Cancellation". If your order has already entered production or fulfilment, changes or cancellation may no longer be possible, but we'll do our best to help.

Do prices include tax? Will I owe customs fees? Prices include applicable taxes where required. For international orders, duties, taxes, and import fees depend on your destination. Where applicable, these may be collected at checkout or charged upon delivery. Any charges not collected at checkout are determined by your local customs authorities.

Can I buy something as a gift? Yes. Just enter the recipient's address at checkout. We don't currently offer gift wrapping or gift messages, but it's something we're working on.

How do pre-orders work? Certain pieces, including selected collaborations with our partners and suppliers, such as Gobik, are offered on a pre-order basis. This means you secure your piece before it goes into production. The pre-order window and expected delivery timing are always shown on the product page.

What about other limited pieces, like mini helmets or posters? These are direct purchases, not pre-orders. Because each piece is crafted or finished individually, some items may take a little longer to reach you. Any specific production, warehouse-arrival, or delivery window will be shown on the product page.

RETURNS & EXCHANGES

Can I return an item?

Standard Line Products: Standard items can be returned within 14 days of receiving your order, subject to our Returns Policy. Items should be returned in their original condition, with all tags and original packaging included where applicable.

Limited Editions & Collectibles: These pieces are made in strictly limited quantities, for fans who intend to keep them. Your statutory right to return within 14 days of receiving your order remains fully protected, but our honest advice is to leave these pieces for someone certain, if you're on the fence yourself. If you do need to return a limited piece, email us at support@carlossainz.es with the subject line "Return Request" to start the process.

Who pays for return shipping? Return shipping costs depend on the reason for the return and the destination. Any applicable costs and instructions should be clearly explained in our Returns Policy and during the return process.

Does opening the packaging affect my right to return an item? Opening the packaging to inspect an item does not in itself remove your right to return it. Please handle the piece with care and return all original packaging, numbered tags, and certificates of authenticity where included. Keep your proof of return until your refund is confirmed, just in case.

I want a different size or style. Can I exchange it? We don't currently offer direct exchanges. Return your item following the process above, and place a new order for the size or style you'd like.

When do I get my refund, and how? Refunds are issued to your original payment method in line with our Returns Policy and applicable consumer law. We may wait until we've received the returned goods, or you've provided proof that they were sent back, before issuing the refund. Once processed on our side, your bank or payment provider may take a few additional business days to show it in your account.

Do you accept international returns? Yes. Our automated returns portal currently covers a number of European countries — check the Returns Policy for the full list. If you're returning from a country outside that list, email us at support@carlossainz.es with the subject line "International Return" and we'll send you the manual return instructions for your location. Your statutory right to return is the same either way — the portal is just a convenience where it's available.

[Flagged: I rewrote this answer — the original said returns from outside Spain were still "being worked out... case by case." That's no longer accurate given the finished Returns/Withdrawal document, which already has a documented manual-return route for any unsupported country. If you'd rather keep the original softer wording, let me know and I'll revert it.]

SIZING & FIT

How do I know what size to order? Every product page includes its own sizing details in the Size Guide, since fit varies between collections. Please check this before ordering.

How do Gobik cycling pieces fit? Check the Size Guide on the product page, or use Gobik's AI sizing tool, linked directly on the page, for a precise recommendation based on your measurements.

What size does Carlos wear? Carlos wears a size M and stands 1.78m (5'10"). Shown for reference on relevant product pages.

THE VAULT

What is The Vault? Some things aren't shown. They're locked. The Vault isn't a product page. It's access. What's inside is only visible to those who hold the key.

How do I get access? Request access directly through The Vault page. Only those who ask are considered, and only some receive the key.

I requested access. What happens next? If you're granted access, you'll be notified directly. From then on, you'll receive news of new Vault drops and the relevant access codes as they become available.

I have the code. Now what? Enter it on The Vault page to unlock what's inside.

I didn't get access. Will there be another chance? The Vault opens from time to time. Stay close to the community, more opportunities will come.

RESTOCKS

An item is out of stock. Will it come back? For The Vault and our limited editions, once a piece sells out, it's gone, that's the whole point of them. For other products, mark your interest on the page, if we restock or revisit something similar, you'll be one of the first to know.

TEAM FIFTY5 & COMMUNITY

What is Team Fifty5? Team Fifty5 is Carlos's community, for the fans who show up, wear the chili with pride, and don't take themselves too seriously.

How do I join? Being here is a start. Follow Carlos on socials to stay close to the full journey, not just the products, and sign up for the newsletter for early drop access. And if you know someone who belongs here too, bring them in, we love when the team grows from the inside.

Can I request products I'd like to see? We're listening. From time to time we reach out directly to key fans to ask what they'd like to see next, and we're building better ways for the whole community to tell us what they're after. In the meantime, the best signal you can give us right now is marking your interest on anything that's out of stock, that helps us know what to bring back.

Will I ever get to meet Carlos or attend an event? We can't promise it for everyone, but Team Fifty5 is exactly where those moments start. Stay close, and stay ready.

ABOUT THE BRAND

Is Carlos actually involved in these products? Yes. Every product carries his direct involvement, whether reviewed personally or created in close collaboration with trusted specialist partners. Other pieces are developed in-house with the same care and attention to detail. Either way, Carlos puts his name only on products he genuinely stands behind.

What's the difference between 55, Team Fifty5, and Fifty Five? 55 is racing, pure speed and performance, worn on track. Team Fifty5 is community, made for the fans who travel with Carlos in spirit if not in person. Fifty Five is what comes after the track, curated pieces built with the same care as everything else Carlos does.

How do I know a signed or numbered piece is authentic? Signed pieces are confirmed by Carlos personally. Numbered and limited pieces include the authenticity details specified on their product page, such as certificates where noted, hand-numbering, or an authenticity mark.

How do I care for a collectible piece? Each collectible has its own care instructions, explained directly on that product's page. Every piece is different, so we've kept the details specific rather than generic.

Does Carlos actually use this gear? Where a product reflects something Carlos genuinely uses, we'll say so clearly on the relevant product page.

KARTING & CS55

Is this where I sign up for karting or the CS55 Academy? The Store doesn't handle karting or CS55 Academy registrations directly. For Academy enrolment and related information, visit the dedicated CS55 Academy section of the website.

PAYMENT

What payment methods do you accept? We accept major credit and debit cards, along with any additional payment methods displayed at checkout. Available options may vary depending on your country.

Is my payment secure? Payments are processed through secure payment providers. We do not ask you to send payment details by email or through customer support messages.

What do I get when I sign up for the newsletter? Drop announcements and the occasional look behind the scenes, not just sales emails. You can unsubscribe any time using the link included in every newsletter.

PRESS, PARTNERSHIPS & WHOLESALE

How can I propose a brand partnership or collaboration? We're selective about who we work with, and most partnerships come from relationships we already have. If you'd still like to reach out, email support@carlossainz.es with the subject line "Partnership Proposal", though please understand we can't respond to every message.

I'm a journalist or media representative. Who do I contact? Email support@carlossainz.es with the subject line "Press Inquiry". We review these as we're able to.

Do you offer wholesale or commercial reselling? No. All products are sold directly through our official channels, in limited quantities.

LEGAL

For our full Terms and Conditions, Returns Policy, Privacy Policy, and other legal information, visit the relevant pages linked in the website footer.

How do you use my personal data? You can find information about how we collect, use, and protect personal data in our Privacy Policy, linked in the website footer.

CONTACT

I have a question that isn't answered here. Email us at support@carlossainz.es with the subject line "General Question". We're a small team working hard behind everything you see here, so we appreciate a little patience. We read every message carefully, but it may take us a little time to get back to you.

Why might response times be slower sometimes? We're a small team, and we like doing things properly rather than rushing them. We can't move as fast as Carlos does on track, but we do our best to get back to everyone.

ONE MORE THING.

Thanks for being here, and for caring enough about any of this to read this far.

If something's still not clear, just ask. We'll help.

One more thing.

Thanks for being here, and for caring enough about any of this to read this far.
If something's still not clear, just ask. We'll help.